763-586-0077 "We Deliver All We Promise"

Frequently Asked Questions

• How much does a delivery cost?
• When will my shipment be picked up?
• When should I place my order?
• How should my shipment be packaged?
• What forms of payment do you accept?
• Can you invoice me?
• Do you do process service?
• Can you deliver something very big and/or heavy?
• Are you hiring?

Price depends on time and distance. The faster and farther, the more expensive.

Within Able Courier's fixed rate delivery area due times ranging from one hour to all day are offered. Distances are based on the pickup and delivery cities and zip codes.

Each city and zip code in the fixed rate area has a unique price list showing delivery rates to every other city and zip code. Every list is available on-line and can be accessed by either city first or zip code first .

In general Able Courier only guarantees delivery times for accepted shipments. No pickup time is guaranteed other than it will be at least soon enough for the delivery to be completed on time.

If requested a provisional pickup time may be provided, however this is always subject to an implied "if nothing changes" clause. Subsequent delivery orders may make it seem prudent to advance or delay any provisional pickup time.

Delivery time limits are treated as time windows. At some point within the window Able Courier will make both the pickup and the delivery, but exactly when this occurs is decided by dispatch based on the best way to complete all open orders. The longer the window, the more variable these times may be.

Those desiring more control over the pickup time might consider choosing a shorter window than they actually need. Although this is more expensive, it does guarantee a pickup time sooner than a longer window does.

You may order during business hours whenever your shipment is ready for pickup.

You may also order before your shipment is ready, as long as you are certain when it will be (up to a day or so in advance). It is often helpful for both you and Able Courier for shipments to be arranged in advance. For you, because orders are accepted on a "first come, first served" basis. Able Courier will refuse new orders if they appear likely to harm the timely delivery of already accepted orders. For Able Courier, because more lead time enables more efficient dispatching.

Shipments should be placed in an envelope, box or other container which is clearly marked with the destination name and address. If possible it should also be marked Able Courier , perhaps with a Post-It or other removeable note.

Clear marking is especially important if you will not be at the pickup to identify the shipment. For example, you may have to leave before Able Courier arrives, or the shipment is being picked up somewhere else for delivery to you. If available personnel cannot identify the shipment, enough extra time may be spent locating it to be chargeable.

Cash, check or credit card (Visa or Mastercard).

If you are a first-time customer, Able Courier requires payment at the time of service. Subsequent deliveries may be invoiced upon request.

Able Courier handles only non-hostile process service on law offices and government agencies.

Able Courier does not handle process service on individuals. For these it may be better to contact a courier service that specializes in legal work.

There are limits to the size and weight of shipments Able Courier can accept. If your shipment requires a pickup truck, van or dock truck, it may be better to contact another courier service.